Introduction
eRIDEJUNCTION.COM. is committed to protecting and respecting your privacy.
This Policy, in conjunction with our Website Terms & Conditions (
https://www.eRIDEJUNCTION.com/terms-and-conditions), book a service, book an appointment and any other incorporated documents, establishes the foundation for the processing of any personal data we collect from you or that you choose to provide to us. We encourage you to meticulously review the following information to gain a comprehensive understanding of our perspectives and practices concerning your personal data, as well as how we will handle it. By accessing www.eRIDEJUNCTION.com, you signify your acceptance and consent to the practices outlined within this Policy.
Information we collect from you - we will collect and process the following data about you:
Information you give us
This communication provides details regarding the information we collect about you. This information is gathered through various avenues, including forms completed on our website (
www.eRIDEJUNCTION.com) and through your correspondence with us via phone, email, or other means. Specifically, it encompasses information provided during website registration, booking a repair service, booking an appointment, booking a collection, service subscription, product searches, order placements, competition entries, promotions, surveys, and problem reports related to our website. The data you choose to share may include, but is not limited to, your name, address, email address, phone number, and financial/credit card information.
Information we collect about you
With regards to each of your visits to our site we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
- if you consent to receiving marketing communications, we will use the following information to communicate on a regular basis:
- First Name
- Last Name
- Email Address
- your information will be passed and stored by our email marketing service provider for email marketing purposes only. Our service provider will not use or share your personal information.
Uses made of the information
We use information (First Name and Email Address) held about you in the following ways:
Information you give to us. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources
We will combine this information with the data you provide to us and the information we gather about you. This consolidated information will be utilized for the aforementioned purposes, contingent upon the specific types of data we receive.
Disclosure of your information
You agree that we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Selected third parties including:
- business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
- analytics and search engine providers that assist us in the improvement and optimisation of our site;
- credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
Personal information shared includes:
- First and last name
- Email address
- Order history including transactional data and lifetime spend
We will disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
- If eRIDEJUNCTION or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use (https://www.eRIDEJUNCTION.com/terms-and-conditions) and other agreements; or to protect the rights, property, or safety of eRIDEJUNCTION, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
The data that we collect from you will not be transferred to, and stored at, a destination outside the European Economic Area.
All information you entrust to us is securely stored on our servers. Any payment transactions will be encrypted using SSL technology. If we have provided you with a password (or if you have selected one) to access specific sections of our site, you are solely responsible for maintaining the confidentiality of this password. We strongly advise against sharing your password with anyone.
While we implement rigorous measures to safeguard your personal data, it's important to acknowledge that the transmission of information over the internet isn't entirely secure. Although we exert our best efforts to protect your personal data, we cannot provide an absolute guarantee of security for data transmitted to our site; any such transmission is undertaken at your own discretion. Upon receipt of your information, we employ stringent procedures and security features to mitigate the risk of unauthorised access.
Your rights
You retain the right to request that we refrain from processing your personal data for marketing purposes. Typically, we will inform you beforehand (prior to data collection) if we intend to utilise your data for such purposes or if we plan to disclose your information to any third party for these purposes. You can exercise this right by checking specific boxes on the forms we employ to collect your data. Alternatively, you can assert this right at any time by contacting us at:
eRIDEJUNCTION
Unit 52 Bizspace Business Park
Tyseley
Birmingham
B11 2AL
Email: privacy@eRIDEJUNCTION.com
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Please contact:
eRIDEJUNCTION
Unit 52 Bizspace Business Park
Tyseley
Birmingham
B11 2AL
Email: privacy@eRIDEJUNCTION.com
Data deletion
You are entitled to request the deletion of all information submitted and stored by eRIDEJUNCTION at any time by contacting:
eRIDEJUNCTION
Unit 52 Bizspace Business Park
Tyseley
Birmingham
B11 2AL
Email: privacy@eRIDEJUNCTION.com
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, we will appropriately and securely dispose of your personal data when it is no longer required.
Complaints & Raising Concerns
In the first instance please contact Email: official@eRIDEJUNCTION.com with subject Data Complaint
Our customer services team will normally respond to your issue within 24 hours.
You may also lodge a complaint directly with the supervisory authority:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113
Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
eRIDEJUNCTION
Unit 52 Bizspace Business Park
Tyseley
Birmingham
B11 2AL
Email: privacy@eRIDEJUNCTION.com
