Shipping Policy

Shipping policy for spare parts and accessories

Order Processing

We strive to dispatch all spare parts, accessories, and tools orders the same day they are placed. Orders placed after 3:00 PM GMT or during weekends will be processed the following business day.

Shipping Carriers (UK Mainland)

We use Royal Mail, Evri, and DPD or FedEx to ensure your spare parts, accessories, and tools arrive promptly and securely. 

Shipping costs: We apply flat rate shipping cost for spare parts, accessories and tools.

ServicePostage Cost
Economy Delivery 1-3 Working Days£4.97
Express Delivery 1-2 Working Days£5.97
Next Working Day£6.97
Northern Ireland & UK Offshore

Northern Ireland, Isle of Man, Channel Islands, Highlands and Islands.

ServicePostage CostDelivery time
Economy Delivery 2-4£6.972-4 working days
Express Delivery 1-3£10.97Two day service

Shipping policy for Electric Scooters, Electric Bikes, Hoverboards and HoverKarts.

Order Processing

Due to the size and complexity of electric scooters, electric bikes, and hoverboards/hoverkarts, we require additional time for processing and dispatch.

Orders for these products are typically dispatched within 2-3 business days.

Shipping Carriers

We use DPD or FedEx to ensure your item arrive promptly and securely. 

Shipping costs: We apply flat rate shipping cost for Electric Scooters, Electric Bikes and Hoverboards / HoverKarts

ServicePostage Cost
Economy Delivery 3-5 Working DaysFREE
Express Delivery 1-2 Working Days£10.97
Next Working Day£15.97
Northern Ireland & UK Offshore

Northern Ireland, Isle of Man, Channel Islands, Highlands and Islands.

ServicePostage CostDelivery time
Economy Delivery 2-4£19.973-5 working days
Important Note: PLEASE READ THIS BEFORE PLACING AN ORDER WITH US

  • Order Processing Days

    Order processing days refer to the time it takes for us to prepare and fulfill an order before it is shipped to the customer. This includes tasks such as verifying payment information, picking and packing items, and generating shipping labels.

Our order processing times for Electric Scooters, Electric Bikes, Hoverboards and HoverKarts 2-3 business days.

Delivery Days

Delivery days refer to the time it takes for a shipping carrier to transport an order from our warehouse to the customer’s address. This includes factors such as the shipping method chosen, delivery address, and any potential delays caused by weather or carrier issues.

Key Differences
  • Order processing days occur before the order is shipped, while delivery days occur after the order is shipped.
  • Order processing days are determined by us, while delivery days are determined by the shipping carrier.
  • Order processing times are typically shorter than delivery times.

    For example: You place an order on  www.eridejunction.com on Monday, October 10th. Our order processing time is 2-3 business days, so your order is expected to be shipped by Wednesday, October 12th. The shipping carrier you selected offers 3-5 business days shipping, so your order is expected to be delivered by Monday, October 17th.

 

Tips for Customers
  • When placing an order, pay attention to both the order processing time and the delivery time.
  • Allow extra time for orders placed during peak seasons or around holidays.
  • Track your order to get updates on its status and estimated delivery date.
  • Contact us or shipping carrier directly with tracking number if you have any questions or concerns about your order.
Please Note:
  1. The estimated arrival times are taken directly from the information provided by our couriers. These are estimates only, eridejunction.com is not responsible if this varies because it is beyond our control.
  2. In exceptional circumstances, we reserve the right to use alternative couriers.
  3. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.
  4. If your purchase items are returned to eRideJunction.com because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to resend your item.
  5. Most often next day deliveries are delivered on time. However, we can only guarantee to dispatch your order same day, because there is a small chance your parcel can arrive late due to uncontrollable circumstances such as bad weather, traffic, temporary technical issues, etc.
  6. Please note that we won’t be able to refund the shipping cost if there is an uncontrollable circumstance causing your parcel to be delayed.
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UNIT 52, 174 KINGS ROAD
ALPHA WAY ENTRANCE
TYSELEY
BIRMINGHAM
B11 2AL
England

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Disclaimer

Electric Scooters are not to be used on footpaths, cycle lanes or roads in the UK. It is the complete responsibility of the customer to ensure that you operate your e-scooter within all country and local laws. The customer assumes all liability and risk associated with the use of electric scooter products and holds Streamline Trading Limited and owners free from any liability caused by their use.

eRidejunction is the trading name of Streamline Trading Limited. Unit 52 Bizspace Business Park, Tyseley, Birmingham, B11 2AL Company number 12547726

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