Refund policy

Returns & Refunds Policy

eRIDEJUNCTION.COM

We want you to shop with confidence. If something isn't right, we'll make it easy to sort out.

Your Right to Cancel (Cooling-Off Period)

You can cancel your order within 14 days of receiving your goods — no reason needed.

You then have a further 16 days to return the items, giving you 30 days in total from delivery.

To cancel, simply contact us before your 14-day window closes.

Faulty or Damaged on Arrival

If your item arrives faulty or damaged:

Notify us within 14 days of receiving it to claim a full refund or replacement
You then have a further 16 days to return it
Please return the item in its original packaging, complete with all accessories and documentation
Once we have verified the fault, we will issue a full refund including your original delivery cost, plus the cost of returning the item to us (standard delivery rate)

After 30 days: We will offer a replacement rather than a refund, in line with your statutory rights.

Unwanted Items (Change of Mind)

You can return any unused, undamaged item within 30 days of delivery for a full refund of the item price.

Return postage costs:

When you request the return	Original delivery refunded?	Return postage refunded?
Within 7 days of delivery, item back within the following 7 days	Yes (standard rate)	No — your responsibility
After 7 days of delivery	No	No — your responsibility

Items must be returned in the same condition as received — unused, undamaged, and in original packaging.

How to Return an Item

Step 1 — Contact us first Email support@eridejunction.com or message us on WhatsApp 07387386786. Please include:

Your full name
Your order number
Your contact details
Brief description of the reason for return

Step 2 — Receive your Return Authorisation We will respond within 24 working hours with a Return Authorisation number (RA#).

Step 3 — Send your item Write your RA# clearly on the outside of the parcel and send it to:

Returns Department
Unit 52, Kings Road,
Tyseley
Birmingham,
B11 2AL

Important: Always contact us before sending anything back. Returns arriving without an RA number or order details will be held for 30 days while we attempt to identify them. Items not claimed within this period will be disposed of and no refund will be issued.

Refunds

Refunds are issued to your original payment method within 2 working days of us processing your return
Credit card refunds go back to the same card used at purchase
We aim to process returns the same day they arrive, though during busy periods this may take 1–2 working days (excluding weekends and Bank Holidays)
You will receive a confirmation email once your refund has been processed
If your card or account details have changed since purchase, please notify us before your refund is issued

When We Cover Your Return Postage

We will refund your return postage costs (up to standard delivery rate) if:

You received the wrong item
Your item arrived damaged
Your item is faulty or defective
The item does not match its description

In these cases we will either provide a prepaid return label, or reimburse reasonable return postage costs if a prepaid label isn't possible. We may ask for proof of postage before reimbursing.

For all other returns (change of mind), return postage is at your own cost.