Terms & Conditions

eRIDEJUNCTION.COM — Streamline Trading Limited Company No. 12547726 | Unit 52 Bizspace Business Park, Kings Road, Tyseley, Birmingham, B11 2AL

Email: support@eridejunction.com | Phone: 0121 724 0393 | WhatsApp: 07387 386786

Last updated: April 2026

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How to Read This Document

This page contains two sets of terms:

• Part A — Website Terms of Use: Governs your use of eridejunction.com
• Part B — Conditions of Sale: Governs purchases made through our website
• Part C — Repair Service Centre Terms: Governs repair and servicing work carried out at our Birmingham workshop

By using our website or placing an order, you agree to be bound by the terms relevant to your interaction with us. Please read them carefully. If you have any questions, contact us at support@eridejunction.com before proceeding.

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PART A — WEBSITE TERMS OF USE

A1. Who We Are

eRIDEJUNCTION is the trading name of Streamline Trading Limited, a company registered in England and Wales (Company No. 12547726). Our registered office is at Unit 52 Bizspace Business Park, Kings Road, Tyseley, Birmingham, B11 2AL.

References to "we", "us", or "our" mean Streamline Trading Limited t/a eRIDEJUNCTION. References to "you" or "your" mean the person accessing or using this website.

A2. Acceptance of Terms

By accessing or using eridejunction.com (the "Site"), you confirm that you have read, understood, and agree to be bound by these Terms. Use includes simply browsing the Site.

We may update these Terms from time to time. The version published on the Site at the time of your visit applies to you. We recommend saving or printing a copy for your records.

A3. Access to the Site

We aim to keep the Site available at all times but cannot guarantee uninterrupted access. We may suspend, restrict, or withdraw access to all or part of the Site for maintenance, updates, or other operational reasons, without notice.

A4. Intellectual Property

All content on this Site — including text, images, logos, graphics, videos, software, code, and trademarks — is owned by or licensed to Streamline Trading Limited and is protected by copyright and intellectual property law.

You may view content on the Site for personal, non-commercial use only. You may not reproduce, copy, distribute, or use any content for any other purpose without our express written permission. Any links to this Site must be approved by us in advance.

A5. Third-Party Content and Links

Where the Site contains links to external websites or third-party content, these are provided for your convenience only. We do not endorse, control, or accept responsibility for any third-party content, websites, products, or services. Your use of any linked site is at your own risk and subject to that site's own terms.

Any advertising or sponsorship on our Site does not constitute an endorsement of the advertiser or their products. We are not responsible for any dealings you have with advertisers or sponsors.

A6. Viruses and Security

We take reasonable steps to maintain the security of our Site but cannot guarantee it will be free from viruses, bugs, or other harmful code. You are responsible for using appropriate virus protection software.

You must not knowingly introduce malicious code to our Site, attempt to gain unauthorised access to our systems, or carry out any denial-of-service attack. Any such actions constitute a criminal offence under the Computer Misuse Act 1990 and will be reported to the relevant authorities.

A7. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

Subject to the above, we accept no liability for any loss or damage arising from your use of, or inability to use, this Site or any content on it — whether direct, indirect, or consequential. Our Site is intended for personal, non-commercial use. We have no liability to you for any loss of profit, business interruption, or loss of business opportunity.

A8. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from your use of this Site will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

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PART B — CONDITIONS OF SALE

B1. Our Contract With You

When you place an order, you are making an offer to purchase. We will send you an Order Confirmation email acknowledging receipt — this is not acceptance of your order.

A binding contract is only formed when we send you a Dispatch Confirmation email confirming your order has been shipped. If your order is fulfilled in multiple shipments, a separate contract is formed for each dispatch.

You may cancel your order at any time before we send the Dispatch Confirmation, at no cost to you.

Sales invoices are issued electronically. If you require a paper invoice, contact us at support@eridejunction.com quoting your order number.

B2. Your Right to Cancel — UK Customers

Statutory Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To cancel, contact us within the 14-day window by:

• Email: support@eridejunction.com
• Phone: 0121 724 0393
• WhatsApp: 07387 386786

We will acknowledge your cancellation by email. You then have a further 16 days to return the item, giving you 30 days in total from delivery.

Effects of Cancellation

Once we receive your returned item, we will refund:

• The full product price
• The cost of the least expensive standard delivery option we offer

Refunds will be issued within 14 days using the same payment method as your original purchase. We will not charge any fees for processing your refund.

You are responsible for the cost of returning goods to us. Items must be returned in their original condition. If the value of the goods has been diminished by handling beyond what is necessary to inspect them, we may reduce your refund accordingly.

Exceptions to the Right to Cancel

The right to cancel does not apply to:

• Products unsealed after delivery that cannot be returned for hygiene or health protection reasons
• Personalised or custom-made goods
• Goods that deteriorate or expire rapidly

B3. Your Right to Cancel — EU Customers

EU customers have the right to cancel their order within 14 days of receiving the goods under EU Directive 2011/83/EU on Consumer Rights.

To exercise this right, you must notify us clearly within the 14-day period. You may use the standard cancellation form or simply send us an email. We will refund your payment within 14 days of receiving the returned goods or proof of return, whichever is earlier.

Refunds will include the standard delivery cost. The cost of returning goods is your responsibility unless we agree otherwise.

Your refund will be issued using the same payment method as your original purchase with no deduction of fees, unless the value of the goods has been reduced by handling beyond what is necessary.

The same exceptions listed in B2 above apply to EU customers.

B4. Faulty Goods — Within 30 Days

If your item arrives faulty or develops a fault within 30 days of delivery:

• Notify us within 14 days of receiving it to claim a full refund or replacement
• You then have a further 16 days to return it (30 days total from delivery)
• Return the item in its original packaging with all accessories and documentation
• Once the fault is verified, we will issue a full refund including your original delivery cost, plus we will cover the cost of returning the item to us (standard delivery rate)

After 30 days but within the warranty period: We will repair or replace the item in accordance with our warranty terms (see Section B8).

B5. Unwanted Goods — Returns Within 30 Days

You can return any unused, undamaged item within 30 calendar days of delivery for a refund of the item price.

Items must be returned unused, undamaged, and in their original packaging. We reserve the right to reduce your refund if items are returned in a condition that affects their resale value.

B6. How to Return an Item

Step 1 — Contact us before sending anything back Email support@eridejunction.com with:

• Your full name
• Order number
• Contact details
• Reason for return

Step 2 — Receive your Return Authorisation Number (RA#) We will respond within 24 working hours with an RA# and return instructions.

Step 3 — Send your item Write your RA# clearly on the outside of the parcel and send to:

Returns Department 
Unit 52 Bizspace Business Park
Kings Road, Tyseley
Birmingham
B11 2AL

Important: We cannot process returns without an RA# and your order details. Returns arriving without this information will be held for 30 days while we attempt to contact you. Items not claimed within this period will be disposed of and no refund will be issued.

B7. Refunds

• Refunds are processed within 2 working days of receiving your return
• All refunds are issued to your original payment method
• Credit card refunds go back to the card used at purchase
• We process returns on the day they arrive where possible, though this may take 1–2 working days excluding weekends and Bank Holidays
• You will receive a confirmation email once your refund has been processed
• If your payment details have changed, please notify us before your refund is issued

When We Cover Your Return Postage

We will reimburse return postage costs (up to standard delivery rate) if:

• You received the wrong item
• Your item arrived damaged
• Your item is faulty or defective
• The item does not match its description

In these cases, we will provide a prepaid return label where possible. If not possible and your return postage exceeds our standard delivery rate, contact us to discuss reimbursement of any reasonable additional costs. Proof of postage may be required.

B8. Warranty

All electric scooters, e-bikes, electric unicycles, electric mobility scooters purchased from eRIDEJUNCTION include a 12-month warranty against manufacturing defects. The battery is covered for 6 months.

Warranty coverage begins on the delivery date. For Christmas gifts, coverage begins on 27 December. This warranty is valid in the UK and EU only.

What is covered (Manufacturer's Parts Only Warranty):

We will assess the fault with you and either send replacement parts or arrange collection of the item for repair. Parts covered include:

• Brushless motor
• Li-ion battery (6 months)
• Motor controller / motherboard
• Display / computer unit
• Throttle (excluding accidental damage)
• Alloy wheels
• Stem pole*
• Main frame, handlebar, fork
• Brake caliper and drum brake

*The stem pole may become loose over time through normal use — this is considered wear and tear and not a warranty fault.

What is not covered:

The warranty does not cover damage or faults arising from:

• Modifications or use of non-certified accessories, chargers, or electrical components not supplied by eRIDEJUNCTION
• Water ingress, user error, misuse, or accidental damage
• Wear and tear, cosmetic damage, or paint scratches
• Attempted self-repair or modification
• Any broken seals on the item

Consumable items not covered by warranty: Tyres, inner tubes, rubber footrests, handlebar grips, brake cables, brake pads, hydraulic brake fluid, brake levers, brake discs, seats, paint, rubber bungs, velcro straps, cable protectors, lights, mudguards, bells, and any free add-on accessories.

Warranty is void if:

• The item shows signs of misuse, crash damage, or water ingress
• The battery has been left uncharged for 30 days or more
• The battery has exceeded 500 charge cycles
• The item has been opened, disassembled, or modified by an unlicensed person

Shipping costs under warranty: The customer is responsible for the cost of shipping the item to us for warranty assessment. We will cover the cost of returning the item to you after warranty repair. This effectively splits shipping costs equally.

The warranty applies after the initial 30-day period. Within the first 30 days, your rights under Sections B4 and B2 above take precedence.

B9. Pricing and Availability

We aim to keep product listings accurate but cannot guarantee availability at all times. If an item you have ordered is unavailable, we will notify you by email as soon as possible and you will not be charged.

Delivery estimates shown on the website are indicative only and are not guaranteed.

In the unlikely event of a pricing error: if the correct price is higher than shown, we will contact you before dispatch to offer the option to purchase at the correct price or cancel. If the correct price is lower than shown, we will charge the lower amount.

B10. Product Information

Product descriptions, images, and specifications on our website are provided in good faith for information purposes only. Actual product packaging and materials may vary.

Technical specifications may change without notice.

We are not liable for any loss arising from inaccuracies in product descriptions, provided those inaccuracies do not materially affect the product's performance or quality. Always read the instruction manual, labels, and safety information provided with your product before use.

Minor visual variations between product images and the actual item (such as colour tone or finish) do not entitle you to a refund or replacement, provided they do not affect performance or quality.

B11. Chargeback Policy

If you initiate a chargeback or payment dispute through your bank or payment provider without first contacting us to resolve the issue, the following applies:

• The sales agreement between you and eRIDEJUNCTION will be considered null and void from the date of the chargeback, regardless of the outcome
• Ownership of any goods supplied under the original transaction reverts to eRIDEJUNCTION immediately
• You must return all goods in their original condition within 14 days of receiving written notice from us
• If goods are not returned within this period, you remain liable for the full retail value of the goods plus any reasonable recovery costs, including debt collection fees and legal expenses
• All warranties, guarantees, and after-sales support are immediately and permanently voided if you retain possession of goods following a chargeback, even if eRIDEJUNCTION wins the dispute
• We reserve the right to report suspected chargeback fraud or abuse to payment providers, relevant authorities, and fraud prevention databases, and to pursue legal action to recover losses

This policy does not affect your statutory rights under the Consumer Rights Act 2015. We always encourage customers to contact us first to resolve any issue — most problems can be resolved quickly without the need for a dispute.

B12. Customs and International Orders

For orders delivered outside the UK, you may be subject to import duties, taxes, and customs clearance fees upon arrival. These charges are your responsibility and are not included in our prices.

Customs policies vary by country. We recommend contacting your local customs authority before placing an order if you are unsure of applicable charges. As the importer of record, you are responsible for complying with all laws and regulations of your destination country.

Cross-border shipments may be opened and inspected by customs authorities. We are required to accurately declare the contents and value of all international shipments and will always do so truthfully.

B13. Safety Notice

All electric bikes, scooters, and related products carry an inherent risk of injury or property damage if used incorrectly. You must:

• Always wear a helmet and appropriate protective equipment
• Use the product within your ability level
• Read and follow all safety instructions in the user manual
• Not use the product in traffic or other hazardous locations

Failure to follow safety instructions may result in injury, property damage, or death. Streamline Trading Limited t/a eRIDEJUNCTION will not be liable for any loss or damage arising from failure to comply with safety guidance.

Some products may be subject to restrictions imposed by airlines, freight companies, railways, or couriers due to battery regulations. It is your responsibility to check applicable restrictions before transporting any product. We accept no liability for losses arising from non-compliance with third-party transport regulations.

B14. Legal Notice — UK Road and Path Use

Electric bikes: Under UK law, electric bikes fitted with motors exceeding 250W, capable of speeds greater than 15.5mph, or equipped with a throttle, are not classed as standard EAPCs (Electrically Assisted Pedal Cycles). These vehicles are not legal for use on UK public roads, cycle paths, or any publicly accessible areas.

eRIDEJUNCTION supplies and sells these higher-powered e-bikes strictly for off-road and private land use only. It is your sole responsibility to ensure you use your e-bike in compliance with all applicable laws and regulations.

Electric scooters: There are no restrictions on electric scooters intended for use on private property. If you intend to use your electric scooter on public roads, you must familiarise yourself with the applicable regulations in your country. eRIDEJUNCTION does not encourage the use of electric scooters in contravention of applicable laws.

B15. Our Liability for Products

eRIDEJUNCTION will not be liable for:

• Losses not caused by any breach on our part
• Any business loss including loss of profit, revenue, data, or anticipated savings
• Any indirect or consequential losses not foreseeable by both parties at the time of contract

Nothing in these Conditions limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under English law.

We will not be liable for delays or failures caused by circumstances beyond our reasonable control. If such a delay occurs before dispatch, we will not charge you until the goods are dispatched, and you may cancel at any time before that point.

B16. Children and Age Restrictions

Our products are sold to adults only. If you are under 18, you may only use this website with the involvement of a parent or guardian. We do not knowingly sell products directly to children.

B17. Amendments

We reserve the right to update these Conditions of Sale at any time. The version in force at the time you place your order will apply to that order, unless a change is required by law.

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PART C — REPAIR SERVICE CENTRE TERMS

These terms apply to all repair, service, and maintenance work carried out at our workshop at Unit 52 Bizspace Business Park, Kings Road, Tyseley, Birmingham, B11 2AL.

C1. Consent to Repair

By leaving your item with us for repair or service, you authorise eRIDEJUNCTION to carry out the agreed work. If additional repairs are identified during the process, we will contact you to explain the additional work and costs before proceeding. We will not carry out unapproved work without your consent.

C2. Repair Limitations and Liability

We will carry out all repair work with reasonable skill and care, in accordance with our obligations under the Consumer Rights Act 2015. However, please be aware of the following:

Pre-existing conditions: Inspections are visual and operational. We may not identify all underlying issues at the initial assessment. Additional problems may become apparent during or after repair work, particularly in older or heavily used items.

Wear and tear: Even after a successful repair, other components may fail due to normal wear and tear. A repair to one component does not guarantee the continued performance of others.

Part availability: On occasion, specific parts may be unavailable or discontinued, which may affect our ability to complete a repair fully or within the estimated timeframe.

Limitation of liability: To the fullest extent permitted by law, eRIDEJUNCTION's liability for any loss or damage arising from repair work is limited to the cost of the repair itself. We do not accept liability for pre-existing faults not identified at the point of intake, or for subsequent failures unrelated to the repair carried out.

Nothing in this section limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under UK law.

C3. No Guarantee of Perfect Outcome

We commit to using our best skill and judgement in all repair work. However, due to the variables involved — including the age and condition of the item, availability of parts, and the nature of the fault — we cannot guarantee that all faults will be fully resolved. We are not liable for any continued malfunction unrelated to the specific work agreed.

C4. Repair Procedure

eRIDEJUNCTION has sole discretion over the repair methods and procedures used. Customers may not interfere with or observe the repair process while it is in progress.

We reserve the right to engage qualified third-party contractors to carry out specialist repair work at our discretion. Any such arrangements are confidential. All third-party work remains subject to our quality standards and we remain your point of contact throughout.

C5. Personal Property

Please remove all personal belongings and accessories from your item before dropping it off. eRIDEJUNCTION is not responsible for any loss, damage, or theft of personal items left with the vehicle.

C6. Turnaround Time

Any turnaround time provided at intake is an estimate only. Actual completion times may vary due to workload, part availability, or complexity of the repair. We will keep you updated on progress and notify you of any significant delays.

C7. Storage Fees and Item Collection

Your item must be collected within 48 business hours of us notifying you that it is ready. We will make three attempts to contact you within the first 14 days after completion.

After the initial 48-hour collection window, a storage fee of £5 per day will apply.

Items not collected within 14 days of the completion notification may be disposed of or sold to recover outstanding repair fees.

Important: The £5 daily storage fee and the 14-day disposal policy are confirmed in writing at the point of booking — either in your booking confirmation email or via WhatsApp message. By proceeding with the repair, you acknowledge and accept these terms.

By agreeing to these Repair Terms, you agree to indemnify eRIDEJUNCTION against any claims arising from the disposal of an uncollected item in accordance with this policy.

C8. Non-Refundable Charges

The following charges are non-refundable under any circumstances, regardless of whether repair work is completed:

• Collection and delivery charges
• Initial inspection or diagnostic fees

C9. Spare Parts — Customer-Supplied Parts

Where you supply your own spare parts for fitting, you are solely responsible for confirming the suitability and compatibility of those parts with your specific model. eRIDEJUNCTION may offer advice on compatibility but this does not constitute a warranty or acceptance of liability for any consequences arising from the use of customer-supplied parts.

eRIDEJUNCTION accepts full responsibility for the quality of its own workmanship in fitting parts. Any spare parts supplied and fitted by us are warranted against defects in materials and workmanship for the period specified in your service agreement.

If compatibility issues arise from customer-supplied parts, any labour charges incurred for fitting those parts are non-refundable.

C10. Chargeback Policy — Repair Services

If you initiate a chargeback or payment dispute following repair work without first contacting us to resolve the issue:

• The repair and service agreement is immediately null and void
• Ownership of any spare parts supplied by eRIDEJUNCTION under the agreement reverts to us
• You must return those parts in their original condition within 14 days of receiving written notice from us
• If parts are not returned within this period, you remain liable for their full retail value plus any reasonable recovery costs
• All warranties and after-service support are immediately voided, even if the chargeback is resolved in eRIDEJUNCTION's favour
• We reserve the right to report suspected chargeback fraud to payment providers, relevant authorities, and fraud prevention databases, and to pursue legal action to recover losses

This policy does not affect your statutory rights under the Consumer Rights Act 2015.

C11. Legal Compliance — Use of Repaired Items

You are responsible for ensuring that your repaired electric vehicle is used in compliance with all applicable laws and regulations. Specifically:

Electric bikes with motors over 250W, speeds over 15.5mph, or equipped with a throttle are not legal for use on UK public roads or cycle paths. Use of such vehicles is restricted to private land only with the landowner's permission.

eRIDEJUNCTION does not accept liability for any injury, damage, fine, or legal consequence arising from use of a repaired item in contravention of applicable laws.

C12. Age Requirement

All customers using our Repair Service Centre must be 18 years of age or older. This applies to both dropping off and collecting items. We reserve the right to request proof of age and to refuse service where valid identification is not provided. No exceptions will be made.

C13. Respectful Conduct

We are committed to treating every customer with courtesy and professionalism. In return, we ask that all customers treat our staff with respect. We reserve the right to refuse service to any customer who is abusive, threatening, or disrespectful towards our team.

C14. Communication Consent

By booking a repair with us, you consent to receiving email and SMS communications from eRIDEJUNCTION relating to your repair job status, booking confirmations, and customer service updates.

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PART D — COMPLAINTS AND CONTACT

D1. Complaints Procedure

We take all complaints seriously and aim to resolve them quickly and fairly.

Step 1 — Contact our Customer Service team:

For the fastest response, email us from the address associated with your order — this creates a trackable ticket and allows us to access your order history. We aim to respond within 24 hours, and always within 48 hours during busy periods.

When contacting us, please have ready: your name, order number, registered email address, and a clear description of the issue.

Step 2 — Escalation: If your complaint is not resolved to your satisfaction by our Customer Service team, ask to have the matter escalated to a senior member of the management team. We will review your complaint and respond within 5 working days.

Step 3 — Written complaints:

FAO Customer Services eRIDEJUNCTION Unit 52 Bizspace Business Park Kings Road, Tyseley Birmingham, B11 2AL

Please include your name, address, order number, and full details of your complaint. We will respond by phone or email within 48 hours of receiving your letter.

Complaint regarding a repair (in-store): For complaints relating to work carried out at our Repair Service Centre, please contact us within 72 hours of collecting your item. Where a physical inspection is required to assess the issue, you must bring the item to our workshop within 72 hours of raising the complaint. Complaints raised after this window may be more difficult to assess accurately, though we will always try to assist.

D2. Our Contact Details

eRIDEJUNCTION Trading name of Streamline Trading Limited Unit 52 Bizspace Business Park, Kings Road, Tyseley, Birmingham, B11 2AL Company No. 12547726 | Registered in England and Wales

Email: support@eridejunction.com Phone: 0121 724 0393 WhatsApp: 07387 386786 Hours: Monday–Saturday, 11am–5pm

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These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales, without prejudice to the rights of consumers in Scotland, Northern Ireland, or the EU to bring proceedings in their local courts.

Streamline Trading Limited t/a eRIDEJUNCTION — Company No. 12547726 — April 2026